Frequently Asked Questions

Product Related Questions

What surfaces does Purrfect Potion work on?

Recommended Surfaces

  • Hardwood
  • Carpet (always test for colorfast)
  • Upholstery (test for colorfast)
  • Microfiber
  • Concrete
  • Artificial Grass
  • Grout
  • Tile
  • Vinyl
  • Linoleum
  • Luxury Vinyl Plank Flooring
  • Subfloors

Surfaces We Do Not Recommend

  • Leather
  • 100% wool rugs (wool blends are ok)
  • Silk
  • Jute
  • Tightly woven linen
What does Purrfect Potion smell like?

Our product is 100% odorless.

How does Purrfect Potion work?

It works like an oxygen bomb. As soon as our product comes in contact with bacteria (pee, poop, puke, etc) it starts to break any solid down into a gas for extraction and then evaporates. The key to it working is simple patience and diligence when spraying product to heavily saturate your area needed once daily and leave it alone. The product will continue to work for up to 24 hours after spraying.

Do I wipe it on wood flooring?

Yes, follow the specific directions on the label and in the box for wood.

What is Purrfect Potion's guarantee?

Our guarantee is that Purrfect Potion will remove your stains and odors. If you’re unsatisfied with the outcome simply email us for a refund. Refunds are only given on your 1st order of 1 QT, 2 QT or The Starter Pack within 60 days of purchase. Non refundable items include: Gallons, Case of quarts, and multiple orders listed above.

Can you use Purrfect Potion in a load of laundry?

Yes, use Purrfect Potion as a pre-treatment. Spray garments, blankets, etc. let them sit for a while and then proceed to wash as normal.

How many applications does it take?

While some stains and odors may come out in the first application, most are going to require multiple applications. Typically all bacteria will come out in 1-5 treatments. Every scenario is different. If other products were used prior, or the stains are old, foot traffic, etc., Purrfect Potion has to first break down all of that residue before it can even reach the bacteria. Once it reaches the bacteria it will start to break it down layer by layer for extraction.

What chemicals are in Purrfect Potion?

We use an industrial grade and percentage peroxide base, oxidizers, stabilizers, inerts and our proprietary blend.

Does the stain totally disappear under the UV light?

The UV is a catch 22 of sorts. It is to show you where to treat, and while some may go away all together under the UV, some will always show salt crystals. Once you no longer see your stains to the naked eye and have extracted all layers, you can declare success.

What type of stains does Purrfect Potion remove?

It will work on anything that can come out of a cat, any animal or human.
Ex: pee, poop, puke, blood
It also works on red wine, coffee, tea, soda, ink, makeup, and lots of food stains.

Can you use Purrfect Potion in a carpet cleaning machine?

Yes you can! However, you go through the product quickly in a machine. If you have bad areas you should spot treat those heavily a few times first.

  • Do not dilute, always use at full strength.
  • Use your machine to lay the product down. Do not suck it back up. Purrfect Potion needs to sit wet, so it can work and will evaporate on its own. It’s best to use a machine at night before bed when no one will walk on it. It should be dry by morning.
After first application the smell is worse, am I using the product wrong?

The product is 100% odorless, you’re simply smelling what it is extracting from the area sprayed (telling you it’s working! ). The smell is temporary and will go away with each application. You may use fans or open windows to ventilate and bring in fresh air as it’s extracting your bacteria. It WILL get worse before it gets better.

General Questions

What stores carry Purrfect Potion?

Our product is not sold in stores.  You can purchase Purrfect Potion on our website or through Amazon.

Why can’t I talk to someone?

We are a very small family business.  We make our product on a daily basis and respond to customers throughout the day.  It’s best to email us and we’ll do our best to respond within 24 hours (though most cases it’s much quicker).    Email support@purrfectpotion.com

Shipping Related Questions & Shipping Policy

How long does it take too process an order?

Our normal order processing times are 24-48 hours. We work hard every day to fulfill orders as quickly as possible.Please know we are a small family business that not only ships but also manufactures our own products from Spring,TX.

What are your shipping methods and delivery times?

Our site only allows for domestic shipping. If you are looking to ship internationally please reach out to us support@purrfectpotion.com .

We use UPS ground for the majority of our shipments. Shipping times depend on your location. If you live in our neck of the woods in Texas, you will get it faster than if you live in New York. UPS site quotes transit times are between 1-5 business days, with Saturday delivery standard to most residential addresses.

We use USPS for all PO Box addresses and any orders shipping to the below states and territories:

  • Alaska
  • Hawaii
  • Puerto Rico

The USPS site quotes but does not guarantee, 1-3 business days for domestic priority delivery.

If you do not receive your order within a week of placing it please reach out to us immediately because something might be wrong. In cases of damages a replacement order will be shipped out asap, please reach out to us support@purrfectpotion.com for more information.

Do you offer Free Shipping?

We are a small family business and do not have the resources available to us like a bigger corporation.  On average we pay $15 per shipment but try to keep the cost as low as we can for our customers.  Your shipping cost will be calculated on the checkout page prior to putting in  your payment information.